Privacy Policy

This Privacy Policy explains how Kyivtrip collects, uses, and protects your personal information in accordance with the Law of Ukraine «On Personal Data Protection» No. 2297-VI and applicable international standards including GDPR. By using this website you agree to the practices described below.

A. Data Controller

The data controller responsible for your personal information is:

• Company: Kyivtrip
• Website: www.kievtrip.com.ua
• Email: kyivtrip.com.ua@gmail.com
• Phone: +380 96 370 33 83

For any questions or requests regarding your personal data, please contact us directly using the details above.

B. Introduction & Cookies

Your privacy is of utmost importance to us. By consenting to our use of cookies upon your first visit to our website, you enable us to use cookies on each subsequent visit. You may withdraw this consent at any time through your browser settings.

C. Legal Basis for Processing

Under Ukrainian law and GDPR standards, we process your personal data only where we have a lawful basis to do so:

• Your consent — for newsletters, marketing communications and cookies
• Performance of a contract — to process tour bookings and transfers you have requested
• Legal obligation — where processing is required by applicable Ukrainian law
• Legitimate interest — for website security, fraud prevention and service improvement

We collect and process personal data only for specific, defined purposes and do not use it for purposes incompatible with those stated here.

D. How We Collect Your Personal Data

We may collect, store, and use the following types of personal information:

• Device information — IP address, geographic location, browser type and version, operating system
• Website interaction data — referral sources, visit duration, pages viewed, navigation paths
• Booking and contact data — name, phone number, email address, tour preferences
• Transaction details — services purchased and payment information
• Email or newsletter subscription information
• Any other personal information voluntarily shared with us

We collect only the minimum data necessary for the stated purpose (data minimisation principle).

E. Use of Personal Information

We use your personal data strictly for the purposes for which it was collected:

• Processing and confirming tour and transfer bookings
• Communicating with you about your booking or enquiry
• Sending invoices, payment reminders and booking confirmations
• Sending newsletters or promotional offers — only with your explicit consent
• Improving and administering our website and services
• Maintaining website security and preventing fraud
• Complying with legal obligations under Ukrainian law

Important: We will never sell, rent or share your personal data with third parties for direct marketing purposes without your explicit prior consent.

F. Disclosure of Personal Information

We may share your personal information only in the following strictly limited circumstances:

• Guides, drivers and service providers directly involved in fulfilling your booking
• Payment processors — solely for the purpose of completing your transaction
• Authorities, when required by Ukrainian law or court order
• Potential buyers in the event of a business sale — subject to equivalent confidentiality obligations

All third parties who receive your data are required to handle it in accordance with applicable data protection law. We do not disclose personal data beyond these purposes without your prior written consent.

G. International Data Transfers

Your data may be processed or stored outside Ukraine — for example, through cloud services or payment platforms. Where this occurs, we ensure that appropriate safeguards are in place. Data you make publicly available on our website may be accessible globally. By using our website, you acknowledge and consent to these international transfers.

H. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Booking retained for 3 years after the date of service for accounting and legal compliance purposes
• Marketing consent retained until you withdraw consent
• Website analytics retained for up to 12 months

Data will be securely deleted once the retention period expires, unless retention is required by law or for legal proceedings.

I. Security

We implement reasonable technical and organisational measures to protect your data against loss, unauthorised access, misuse or alteration. Data is stored on secure servers with password and firewall protection. All financial transactions on our website are encrypted via SSL. Please note that no method of data transmission over the internet is fully secure — we cannot guarantee absolute security, but we take all reasonable steps to protect your information.

J. Your Rights

Under the Law of Ukraine «On Personal Data Protection» and applicable international standards, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data where there is no lawful basis for continued processing
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to object — object to processing based on legitimate interest or for direct marketing purposes
• Right to withdraw consent — withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
• Right to lodge a complaint — file a complaint with the Ukrainian Parliament Commissioner for Human Rights (Ombudsman) as the supervisory authority for personal data protection in Ukraine

To exercise any of these rights, please contact us at kyivtrip.com.ua@gmail.com. We will respond within 30 days. Proof of identity may be required.

K. Third-Party Websites

Our website may contain links to external websites. Kyivtrip is not responsible for the privacy practices or content of any third-party sites. We recommend reviewing the privacy policy of any external website you visit.

L. Cookies

Cookies are small data files stored on your device that enhance your browsing experience. We use cookies for analytics, functionality, and — with your consent — advertising purposes. You may manage, disable or delete cookies at any time through your browser settings. Withdrawing cookie consent may affect the functionality of certain parts of our website.

M. Amendments

This policy may be updated periodically to reflect changes in our practices or applicable Ukrainian and European law. The current version will always be available on this page. For significant changes we will notify you by email or on-site notification. We encourage you to review this page from time to time. This policy was last updated: April 2026.

For any questions regarding this policy, please contact us via the Contacts page.